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Built different, on purpose.
Most CSAT tools are built to serve every industry. InsideLoop is built for one: MSPs. Here’s how that shows up.
Typical CSAT tools
InsideLoop
Pricing
Per-agent, scales against you as your team grows.
One flat price, unlimited technicians.
Who's heard from
The client only. The technician's side of the story never gets captured.
The client and the technician, on the same ticket.
Setup
You rebuild your own ticket email templates to fit the survey in.
We rebuild them for you, free, as part of onboarding.
Built for
Every industry. Features are generic so they fit no one perfectly.
MSPs, exclusively. Every feature maps to how MSPs actually work.
Reporting
A chart builder you have to configure yourself.
Answers, out of the box: by tech, by client, by queue.
Contract
Annual commitments are common.
Month-to-month, no contract.
We’re not naming names. This is a general comparison to how most CSAT survey tools work, since almost none of them were built specifically for MSPs.