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Autotask email templates

Your ticket emails are your brand. Most look like 2012.

Every closed ticket sends an email, and for many MSPs it’s still the plain-text template Autotask shipped with. It’s the message your clients see most often — and we redesign it for you, free, with a one-click CSAT survey built in.

No branding
Plain text from a “noreply” address — indistinguishable from every other MSP.
Wall of text
Ticket fields dumped in a row, with “was it fixed?” buried in the middle.
No feedback loop
The ticket closes and you learn nothing about how it went.
Dead ends
“Do not reply to this email” — with no easy way back in.

From stock template to an email that sells your brand.

What a modern ticket-close email looks like.

  • Your logo and brand colors at the top
  • A clear “ticket completed” headline
  • A one-click satisfaction rating in the body
  • Ticket details, laid out cleanly
  • A way to reopen or just reply
  • Your support contact info in the footer

Done for you, free.

Responsive HTML email that renders right in Outlook, Gmail, and Apple Mail is fiddly work. Sign up and our team rebuilds your Autotask ticket emails into clean, on-brand templates — included with every subscription.

Frequently asked questions

How do I customize Autotask email templates?

Notification templates live under Admin → Automation → Email Notifications & Surveys, and they accept HTML. But building responsive, on-brand email that renders correctly in Outlook and Gmail is real work — InsideLoop's team rebuilds yours for you, free, when you sign up.

What should a good ticket-close email include?

Your brand at the top, a clear 'resolved' headline, a one-click satisfaction rating, the ticket details, a way to reopen or reply, and your support contact info. Everything else is clutter.

Does the redesign really cost nothing?

Yes. Done-for-you email design is included with every InsideLoop subscription — no charge, no catch.

Will the new templates work with my existing Autotask setup?

Yes. They're standard Autotask notification templates using your existing variables, so they drop into your current workflows without changing how tickets flow.

Get your emails redesigned→