InsideLoop.
Live DemoSign upSign up→
Autotask CSAT surveys

Customer satisfaction surveys, built into Autotask.

One-click CSAT ratings inside your Autotask ticket-close emails. Ratings write back to the ticket, scores roll up by technician and client, and you get an alert the moment one comes back unhappy.

One-click surveys
Three rating buttons embedded in your resolution email. No portal, no login, no 12-question survey.
PSA writeback
Sentiment, score, and verbatim comment posted back onto the ticket — the rep sees it next to their work.
Real-time alerts
A detractor rating or a flagged churn risk pages the right person in Microsoft Teams in under a minute, not at the next QBR.
Auto-created follow-up tickets
Turn an insight into an Autotask ticket in the right queue automatically. The follow-up is already in the system.
Technician leaderboards
Every insight carries the tech's name, so the dashboard doubles as recognition for the people spotting opportunities and risks.
In-ticket insight panel
A small InsideLoop panel inside every Autotask ticket. Techs flag what they notice in seconds, without leaving their queue.

Built for Autotask, not adapted to it.

Generic CSAT tools charge per agent, make you rebuild your own email templates, and stop at a score. InsideLoop is MSP-only: $189/month flat with unlimited technicians and surveys, and template design, writeback, and alerts included. See the comparison or how it works.

Frequently asked questions

How do I add a CSAT survey to Autotask?

Paste one snippet into your Autotask ticket-completed notification template — or let us do it for you during onboarding. Every ticket-close email then carries a one-click survey, with no per-ticket work.

Does Autotask have built-in customer satisfaction surveys?

Only basic ones. There are no one-click ratings in the email itself, no real-time alerts on bad scores, and limited reporting by technician or client. InsideLoop adds all of that on top of the tickets you already have.

Do survey responses show up in Autotask?

Yes. Every rating and comment is written back to the originating ticket as a note, and a negative response can auto-create a follow-up ticket in the queue you choose.

What response rates should an MSP expect?

One-click surveys embedded in the ticket-close email consistently beat link-out surveys: the customer rates the ticket in a single click from their inbox — no form, no login.

Sign up→